Refund & Cancellation Policy

Effective Date: November 10, 2025

Company Name: Ritika Goyal

1. Overview

At Ritika Goyal, we aim to provide professional online medical consultation services with complete transparency and patient satisfaction. This Refund & Cancellation Policy explains the terms under which appointments can be cancelled or refunded.

2. Cancellations

Consultation bookings may be cancelled within a specific time frame depending on the type of service selected. To request a cancellation, please contact us via email at info@ritikagoyal.com.

Cancellations must be made at least 24 hours before the scheduled consultation time.
Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
In case the doctor is unavailable or the session is rescheduled by us, the patient will be informed and given the option to reschedule or receive a full refund.

3. Refunds

Refunds will be considered under the following circumstances:

Consultation cancelled by the doctor or due to unforeseen technical issues on our end.
Duplicate payment or erroneous transaction.
Cancellation made by the patient within the allowed cancellation period.

Refunds will be processed through the same payment method used at the time of booking. Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider’s policies.

4. Non-Refundable Cases

Missed appointments or failure to attend a scheduled consultation without prior notice.
Consultations already conducted or initiated.
Requests made after 24 hours of the scheduled appointment time.

5. Payment Gateway

Payments are securely processed through Razorpay. We do not store or access your card, UPI, or banking details. Refunds (where applicable) will be initiated via Razorpay and processed as per their standard timelines.

For more details, you can review Razorpay’s policies at https://razorpay.com/terms/.

6. Disputes

In case of any dispute related to payments or refunds, please contact us at info@ritikagoyal.com within 7 days of the transaction. We will review and respond within a reasonable timeframe.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your payment account or contact your bank. It may take some time before your refund is officially posted. If you have completed all steps and still haven’t received the refund, contact us at info@ritikagoyal.com.

8. Policy Updates

We may modify this Refund & Cancellation Policy from time to time to reflect service or regulatory changes. The updated version will be posted on this page with the revised effective date.

9. Contact Us

For questions, cancellation requests, or refund-related concerns, please contact:

Ritika Goyal
Email: info@ritikagoyal.com
Website: https://ritikagoyal.com/

10. No Physical Shipping

All consultations and services offered through this website are conducted online. There are no physical products or shipments involved. Appointment confirmations and related communication are delivered digitally via email or secure online channels.